Step 5a - Breaking Down the Problem
We experience the world from our own point of view and there’s a good chance you’ll end up doing a project on something that affects your own working life directly. This is simply due to a problem being more obvious to us if we experience the effects first-hand. If you only ever articulate how the problem affects you personally (always leaving late, an annoyance, etc.) when trying to build support for your project, you’re unlikely to be successful. If you can explain how the problem is relevant to the other person, they are much more likely to ‘buy-in’ to your efforts to solve it.
What you focus on in a particular discussion will depend on where that person sits on the Stakeholder Map – A manager might be more interested in the fact that your ideas could free up beds, a nurse might be more interested in the fact that patient satisfaction could be improved. Everyone should be interested in the fact that your ideas might improve patient safety.
In order to help with this you should ‘break down the problem’. Spend a few minutes thinking through your problem in depth, writing down how it affects:
– The patient
– Your team members
– The ward
– The whole hospital/organisation
What you have written down are useful points you can use when appropriate to help get people behind your project.